Privacy Policy

Our Commitment to Privacy

Your privacy is important to us. This Privacy Policy (“Policy”) explains how Angel Direct, Inc. (“Angel Direct,” “we,” “us,” “our”) handles your personal information when you use our website, applications and services (hereinafter referred to collectively as “Website”). When you use our Website, you expressly consent to our collection, storage, use and disclosure of your personal information as described in this Policy.

1. Collection of Personal Information

We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address and credit card information when you specifically and knowingly provide it to us by placing an order and completing online forms.

2. Automatically-Collected Information

We automatically collect non-personal information about the computer or devices (including mobile devices) you use to access the Website. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g. latitude and longitude), the state or country from which you accessed the Website, unique device identifier (e.g. a UDID or IDFA on Apple devices), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting the Website, error logs and other hardware and software information. This automatically collected information does not identify and is not associated with any specific individual. We may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information. We may use this information to formulate statistical models about the use of the Website, or to enhance the services available through the Website for other users, or to provide you with tailored content and advertising.

3. Use of Your Information

We use your information for the purpose for which you provided it, and we may also use your information for other purposes, including:

  • Create and maintain your account or registration;
  • Enhance the user experience;
  • Perform research and analytics;
  • Customize and personalize the content and advertising that you see on the Website;
  • Respond to and fulfill your request for services (including processing orders);
  • Send you communications related to the latest developments and features of the Website.

We use information which you provide about someone else when placing an order only to ship the product to that person and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

4. Disclosure of Your Information to Third Parties

We use third parties to complete certain services that are provided through the Website, such as a shipping company to fulfill orders, a credit card processing company to bill you for your orders, and an email service provider to send you newsletters in the event you opt-in to receive hem. We only share your information with these third parties as is necessary to fulfill these services. These third parties are prohibited from using your information for other purposes.

We may also share your information in the following ways:

  • We may share, as allowed by law, information about you with other companies whom we believe may have products and services of interest to you. If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the “Opting-In and Out of Emails and Promotional Communications” section below.
  • We may share your information with any person or entity where we believe in good faith that such disclosure is necessary to: (a) comply with the law or in response to a subpoena, court order, government request or other legal process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) protect the interests, rights, safety or property of Angel Direct or others; (d) enforce the Terms of Use on the Website; (e) provide users of the Website with the services they request; (f) provide you with special offers or promotions; and (g) If Angel Direct is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on the Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. Use of Cookies and Other Technology

The Website uses “cookie” technology and similar online tools, such as web beacons and web pixels. Cookies are small files that a website stores on a user’s computer or device. The Website uses cookies to keep the information you enter on multiple pages together. Most of the cookies used by the Website are “session cookies,” which are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. Angel Direct also uses “persistent cookies,” which remain on your computer or device unless deleted by you (or by your browser’s settings). We use persistent cookies for statistical analysis of the Website’s performance to ensure the fulfillment of the services provided through the Website. We do not use cookies to obtain or retain any personal information about you apart from what you voluntarily provide us. Most web browsers automatically accept cookies, but web browsers can be set to block cookies (consult your browser’s instructions on how to block cookies). Please note that blocking cookies may interfere with your ability to perform certain transactions, use certain functionality, and access certain content on the Website. Our third-party affiliates may employ clear gifs (“web beacons,” “web bugs”), images and scripts that help them better manage content on the Website. We connect the information gathered to a customer's personally-identifiable information.

6. User-Initiated Communication

From time to time, portions of the Website may enable you to send emails and other types of messages to us or third parties. All such emails, messages and written communications become our property once you submit them. Whenever you choose to initiate these kinds of communications with us, you may be contacted in return.

7. Customer Reviews

We post customer reviews on the Website which may contain personally-identifiable information, as well as a photo of a product purchased by you. 

8. Opting-In and Out of Emails and Promotional Communications

To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. We may send you email notices or news updates alerting you to new features, products, promotions and services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us. Please note that this opt-out process takes time to complete, consistent with applicable law.

9. Data Security

We follow generally accepted industry standards to protect the personally-identifiable information that we receive from you, while information is being transmitted and once we receive the information. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information using secure socket layer technology, which is commonly referred to as “SSL.” However, despite our best efforts, no method of transmission over the internet, or method of electronic storage, is 100% secure. We encourage you to contact us immediately if you believe that any personally-identifiable information that you have provided to us is being used contrary to this Policy.

10. Accessing or Correcting Your Information

If your personally-identifiable information changes, is inaccurate or if you no longer wish to use the services offered through the Website, you may notify us by emailing us, or by contacting us by telephone using the contact information on the Website. You may request factual errors to be corrected in your personally-identifiable information by sending us a request that credibly shows the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us by email or telephone using the contact information on the Website. We will retain and use your information as is necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

11. Third Party Links and Services

The Website may contain links to third-party websites including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to such third parties, or that is collected by them, is not covered by this Policy. We strongly encourage you to read such third parties’ privacy policies.

12. Social Media Features and Widgets

The Website may include social media features, such as the Facebook “Like” button, as well as “Widgets” such as the “Share this Button,” or interactive mini-programs that run on the Website. These features may collect your IP address, which page you are visiting on our Website, and may set a cookie to enable the feature to function properly. Social media features and widgets are hosted by a third party, or directly on the Website. Your interaction with these features is governed by the privacy policy of the company providing it.

13. Single Sign-On

If you log into the Website using sign-in services such as Facebook Connect or an Open ID provider, these services will authenticate your identity and provide you the option to share certain personal information with us, such as your name and email address, to pre-populate the signup form. Services such as Facebook Connect give you the option to post information about your activities on the Website to your profile page, or to share with others within your network.

14. Contact Us

If you have any questions about the Policy, contact us by sending an email or calling us using the contact information on the Website. We may record the conversations that we have with you to monitor the quality of service and accuracy of information our agents and employees give to you, as well as to ensure that your instructions are followed. No employee of the Company is authorized to waive any provisions of any of Angel Directs’ policies or procedures.

15. Updates to Policy

We may amend this Policy at any time by posting the changes on this page. Any changes to the Policy will become effective upon posting. Your continued use of the Website following any such change is your acknowledgement that you accept such revisions. You may check the effective date of the Policy below and review any changes since the last time you visited the Website.

16. Effective Date

This Policy is effective as of March 1, 2017.